Go-Live Is the Beginning, Not the End
Salesforce and NetSuite are not static systems — they require ongoing administration, optimization, and strategic attention to continue delivering value as your business grows and the platforms evolve.
Most organizations under-invest in post-go-live platform management — and gradually lose the value of their implementation investment as the platform drifts from current best practices and business needs.
Cold Sun managed services clients get the same team that implemented their platform — not a generic support pool that has never seen your environment.
Platform Partner, Not Just Support
Platform Administration
Ongoing Salesforce and NetSuite administration — configuration changes, user management, permission sets, and routine platform maintenance.
Continuous Optimization
Regular platform reviews and optimization sprints that extend your platform's value as your business grows and evolves.
AI Agent Oversight
Monitoring, performance management, and governance for deployed Agentforce AI agents — ensuring they continue to deliver accurate, safe outcomes.
Strategic Roadmap Advisory
Quarterly roadmap reviews that align your platform evolution with your business strategy and Salesforce and NetSuite release cycles.
Incident Response
SLA-backed incident response for critical platform issues — with the team that built your system handling the resolution.
Cold Sun managed services covers the full lifecycle of platform operations — from routine administration through strategic roadmap advisory and AI agent oversight.
Administration & Configuration
Ongoing platform administration — user management, configuration changes, workflow updates, and release management.
Release Management
Assessment and deployment of Salesforce and NetSuite releases — identifying impactful changes and managing their deployment to your environment.
Integration Monitoring
Monitoring of all active integrations — error detection, resolution, and preventive maintenance to keep data flowing accurately.
Agentforce Agent Oversight
Performance monitoring, conversation quality review, and governance management for deployed Agentforce AI agents.
Optimization Reviews
Quarterly reviews identifying platform optimization opportunities — unused features, process improvements, and capability expansions.
Roadmap Advisory
Strategic platform roadmap advisory — aligning your Salesforce and NetSuite evolution with your business strategy and growth plans.
How Cold Sun Managed Services Engagements Work
Cold Sun managed services engagements are designed as true partnerships — with structured onboarding, transparent operations, and quarterly business reviews.
Platform Assessment
We assess your current platform environment — configuration quality, technical debt, integration health, and optimization opportunities.
Engagement Design
We design a managed services scope that matches your actual needs — from light-touch administration to full platform partnership.
Onboarding & Knowledge Transfer
We onboard to your environment with structured knowledge transfer — understanding your configuration, your processes, and your team.
Ongoing Operations
We operate your platform on the agreed scope — with transparent reporting, SLA adherence, and proactive communication.
Quarterly Reviews
Quarterly business reviews that assess platform performance, roadmap progress, and evolving business needs.
Why Cold Sun for Managed Services
Cold Sun managed services clients get the same team that implemented their platform — not a generic support pool that has never seen your environment before.
We measure managed services success by platform adoption, system performance, and business outcomes — not just ticket closure rates.
Read more about us ↗Managed Services That Deliver
Cold Sun managed services clients consistently report higher platform adoption, fewer critical incidents, and faster realization of new capabilities.
Our AI agent oversight program is one of the only managed services offerings that covers governance and performance monitoring for deployed Agentforce agents.
Frequently Asked Questions
About Managed Services