Cold Sun Enterprise provides daily embedded Salesforce Field Service expertise to Pacific Power Solutions — delivering the full SFS implementation and connecting it to their core operational systems.
Pacific Power Solutions operates field service teams across energy infrastructure — installation, maintenance, and emergency response for power systems. Their field operations ran without a modern scheduling and dispatch platform, creating manual overhead, limited visibility, and no connection between field work and their core business systems.
Dispatchers managed scheduling through spreadsheets and phone calls. Technicians had no mobile tools for job history or asset data. Management had no real-time view of field performance, SLA compliance, or technician productivity.
Pacific Power needed Salesforce Field Service implemented and connected to their operational systems — with an ongoing partner to continuously optimize and evolve the platform.
Dispatch was managed manually — spreadsheets and phone calls — with no intelligent scheduling optimization or real-time visibility.
Field technicians had no mobile access to job history, asset records, or knowledge articles — arriving on site without full context.
Field work was not connected to billing, asset management, or inventory systems — creating manual re-entry and data gaps.
Operations management had no live view of technician location, job status, or SLA performance during the workday.
Emergency work orders were managed reactively — with no automated prioritization or rapid dispatch capability.
Complete Salesforce Field Service deployment — scheduling, dispatch, mobile tools, asset management, and work order management.
Automated scheduling optimization based on technician skills, location, and availability — replacing manual dispatch.
SFS connected to billing, asset management, and inventory systems — eliminating manual data re-entry between field and back office.
Offline-ready mobile app giving technicians job context, asset history, and knowledge articles in the field.
Daily embedded Cold Sun support for continuous platform improvement, new feature adoption, and performance tuning.
Cold Sun delivered the complete Salesforce Field Service implementation for Pacific Power Solutions — from scheduling configuration and dispatch optimization through mobile tool deployment and core system integration.
The implementation connected Salesforce Field Service to Pacific Power's billing system, asset management platform, and parts inventory — creating automated data flows that eliminated manual re-entry and gave every team a current, accurate view of field operations.
Post-launch, Cold Sun continues to provide daily embedded support — optimizing scheduling rules, rolling out new capabilities, and ensuring the platform evolves with Pacific Power's operational needs.
Automated scheduling engine replacing manual dispatch — assigning the right technician based on skills, location, and availability.
Salesforce Field Service mobile deployed to all technicians — offline-ready with full job, asset, and knowledge article access.
Bi-directional connections between SFS and billing, asset management, and inventory — automated data flow at every job stage.
Priority work order creation and rapid dispatch workflow for emergency response — reducing response time from call to technician deployment.
Cold Sun didn't just implement the platform — they're in our operations daily, making it better. Our dispatchers now trust the system completely, which we never thought possible.
Cold Sun Enterprise delivers visible impact within 10 days of every engagement. Let's talk about what that looks like for your organization.
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