Nearly 20 years of Salesforce & NetSuite expertise. Talk to an Expert →
← Customer Stories|Consumer Products / Nonprofit

SA Consumer Products
Full-Stack Transformation

Cold Sun Enterprise serves as the complete technology partner for SA Consumer Products — delivering Salesforce CRM, NetSuite ERP (including Sage migration), D2C and D2B distribution, MuleSoft integration, and ongoing fractional CTO services.

Salesforce CRMNetSuite ERPSage → NetSuite MigrationMuleSoft IntegrationFractional CTO Services
[SA Consumer Products logo — replace before launch]
Engagement Type
ClientSA Consumer Products
RelationshipFull-stack technology partner
PlatformsSalesforce, NetSuite, MuleSoft
CTO ServicesFractional / ongoing
Key Improvements

Outcomes Delivered — figures marked Review are estimates pending client confirmation

1
Single technology partner across all platforms
100%
Sage data migrated to NetSuite with full integrityReview
D2C+D2B
Both distribution models live on connected platforms
Ongoing
Fractional CTO services engagement
The Challenge

A Complex Technology Stack With No Unified Architecture

SA Consumer Products operates across both nonprofit and commercial lines, with D2C (direct to consumer) and D2B (direct to business) distribution channels running in parallel. Their technology stack was a patchwork — Sage ERP for financials, disconnected CRM tools, no integration middleware, and no cohesive architecture tying it together.

The Sage ERP platform had outgrown their needs — lacking the multi-entity support, D2C/D2B order management, and NetSuite's integration capabilities required for their growth. CRM was disconnected from distribution operations. And the organization lacked the internal technology leadership to define and drive a coherent platform strategy.

SA Consumer Products needed a partner who could operate at every level — from hands-on implementation through strategic technology leadership.

About SA Consumer Products
IndustryConsumer Products / Nonprofit
ModelD2C and D2B distribution
ERP MigrationSage → NetSuite
IntegrationMuleSoft middleware
Pain Points

The Operational and Strategic Challenges

BookOpen

Sage ERP Limitations

Sage could not support the multi-entity structure, D2C/D2B order management complexity, or integration requirements the business needed.

Link2

No Integration Architecture

Systems operated in silos — no middleware, no automated data flows, and significant manual re-entry between platforms.

ShoppingCart

D2C & D2B Complexity

Direct-to-consumer and direct-to-business distribution required different order management, pricing, and fulfillment workflows on a single platform.

Compass

No Internal Technology Leadership

The organization lacked a senior technology leader to set platform strategy, evaluate vendors, and govern technology investments.

DollarSign

Financial Reporting Gaps

Nonprofit and commercial financial reporting requirements were not met by the existing Sage configuration — causing compliance and audit risk.

Requirements

The Full Scope of What Was Needed

Salesforce CRM Deployment

Salesforce CRM configured for both nonprofit donor management and commercial customer relationship management.

NetSuite ERP Implementation

NetSuite replacing Sage — with multi-entity financial management, D2C/D2B order management, and distribution workflows.

Sage to NetSuite Migration

Complete historical data migration from Sage to NetSuite — customers, vendors, transactions, and financial history.

MuleSoft Integration Platform

MuleSoft middleware connecting Salesforce, NetSuite, and e-commerce/distribution systems — automated data flows across the stack.

Fractional CTO Leadership

Ongoing senior technology leadership — platform strategy, vendor management, and technology governance for the executive team.

The Solution

Complete Technology Partner — From Code to Boardroom

Cold Sun operates as the complete technology partner for SA Consumer Products — implementing and managing every platform in their stack while also serving as their fractional CTO.

The Sage-to-NetSuite migration was executed with full data integrity — migrating all historical financial data, customer and vendor records, and transaction history into a NetSuite architecture designed for both nonprofit and commercial operations, with D2C and D2B distribution workflows configured from day one.

MuleSoft connects the entire stack — Salesforce CRM, NetSuite ERP, e-commerce platforms, and distribution systems — automating data flows that previously required manual intervention. Cold Sun's fractional CTO provides ongoing strategic technology leadership directly to the SA Consumer Products executive team.

Salesforce CRM

Nonprofit and commercial CRM on Salesforce — donor management, customer accounts, and distribution relationship management unified.

NetSuite Multi-Entity ERP

NetSuite configured for nonprofit + commercial multi-entity structure — D2C and D2B order management, fulfilment, and financial reporting.

Sage → NetSuite Migration

Complete Sage data migration with full integrity validation — financial history, customers, vendors, and transactions carried forward.

MuleSoft Integration

MuleSoft middleware connecting Salesforce, NetSuite, and e-commerce — automated order flow, inventory sync, and financial reporting.

Fractional CTO Services

Cold Sun provides ongoing fractional CTO leadership — platform strategy, technology roadmap, vendor evaluation, and executive advisory.

Products Implemented

Platform & Products

Salesforce CRMSalesforce NPSPNetSuite ERPMuleSoft Anypoint PlatformSage (migrated from)
Key Integrations

Connected Systems

Salesforce ↔ NetSuite (MuleSoft)NetSuite ↔ E-CommerceNetSuite ↔ 3PL / FulfillmentSalesforce ↔ Donor PlatformBanking & Payment Integration

Cold Sun isn't just our implementation partner — they're our technology leadership. Having a fractional CTO who also built our platforms means every strategic decision is grounded in what's actually possible.

CEO, SA Consumer ProductsReview — confirm before launch
Work With Us

Ready for Results Like These?

Cold Sun Enterprise delivers visible impact within 10 days of every engagement. Let's talk about what that looks like for your organization.

Start the Conversation →